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Help
Please use the information below to answer any questions you may have. If you need to contact us, you may call us at the City of Lubbock Utilities Customer Service Center – (806) 775-2509.
Categories
Sign Up
  • How do I sign up for eBilling?
  • When will my new eBilling enrollment be ready?
  • When can I start making payments?
  • How do I enroll additional billing accounts?
  • Will I continue to receive a paper bill in the mail?
  • How do I cancel my eBilling enrollment?
Security
  • How is my personal and financial information kept safe?
  • Are all computers safe to use?
Personal Information
  • What if I forget my User Name or Password?
  • How do I change my name, address, phone number, or email?
Customer Service
  • How can I confirm if my payment has been processed?
  • How may I contact Customer Service via the Web or email?
Technology
  • What software do I need to use eBilling?
  • Can I download my bills into Quicken or MS Money?